Hosted business calling
Plan business numbers and team extensions around the way your organisation works.
iVoice services
Cloud Telephony
Cloud-based business calling for office, remote and distributed teams. Plan business numbers, extensions and call routing around the way customers reach your organisation.
Create a coordinated approach to inbound and outbound calling. Define how calls are answered, routed between teams and handled outside business hours, with integration requirements assessed alongside the phone system.
Service capabilities
Call routing and IVR
Guide callers to the right person or department, with menus and routing suited to your business hours.
Connected workflows
Link calling with your CRM, support tools or automation where the required integrations are available.
Design a consistent calling experience across your organisation.
Whether you are setting up a new office or reviewing an existing phone system, we will help you define the numbers, users and call flows you need. Discuss SIP trunking if you want to connect an existing compatible phone system.
01
Map your calls
List your teams, locations, business hours and current numbers.
02
Choose the setup
Agree the users, routing and integrations your phone system needs.
03
Launch with your team
Test inbound and outbound calls and walk through the agreed call flows.
Deployment planning
Map the calling experience before configuration.
A phone system should reflect the structure of your business. Document the people, locations and service journeys involved before agreeing the deployment.
Requirements to confirm
Users, departments, locations and business hours
Current numbers, required new numbers and phone-system compatibility
Routing, IVR and escalation requirements
CRM, support-platform and other integration needs
From assessment to launch
1. Map the inbound and outbound calling requirements for each team.
2. Confirm available numbering, features and integrations for the deployment.
3. Test the agreed call flows with representative users before rollout.
Plan your deployment with iVoice.
Number availability, integrations and calling features are confirmed for your country and deployment.