Business telephony
Plan cloud calling, SIP connectivity, business numbers and call routing for your teams and locations.
iVoice services
Enterprise Solutions
Coordinate business voice, messaging and automation across teams and systems. Define a communications deployment around your operational priorities, integration requirements and target markets.
Combine the services your organisation needs within a defined delivery scope. We work with your teams to connect customer interactions, calling and automation with the business systems that support them.
Service capabilities
Customer communications
Use WhatsApp, SMS, RCS and voice for support, verification, reminders and customer updates.
Integrations and automation
Connect your CRM and business applications, then use IVR or AI agents for clearly defined tasks.
Define the operating requirements before the solution.
Tell us what happens today, where communication breaks down and which teams are involved. We will agree the service mix, integration scope and rollout steps around those requirements.
01
Review the requirement
Map your use cases, users, locations and existing systems.
02
Define the solution
Agree channels, call flows, integrations and who owns each step.
03
Roll out in stages
Test the agreed workflows with your team before expanding the deployment.
Deployment planning
Establish a clear scope for enterprise delivery.
A coordinated deployment needs agreement on the business outcome, the systems involved and the responsibilities of each team. Use these requirements to guide the solution discussion.
Requirements to confirm
Business use cases, participating teams and target markets
Existing CRM, contact-centre and operational systems
Communication volumes, workflow ownership and escalation paths
Integration, testing, support and rollout responsibilities
From assessment to launch
1. Document the current process and the outcomes the deployment should support.
2. Agree the service mix, integrations and responsibilities for each workflow.
3. Validate the agreed processes in stages before expanding the deployment.
Plan your deployment with iVoice.
Service availability and integration scope depend on the countries, systems and providers involved.